This has been the WORST experience with a cell phone company, and I just left Sprint - that should tell you something. We decided to switch to TMobile from Sprint after talking to Tmobile telephone rep. She advised us that I could bring my phone and purchase their BYOD sim card and then we were purchasing two new phones from my husband and Stepson and told we could keep their old phones and Tmobile would reimburse us for the ETFs with Sprint. What an awesome deal...Or so we thought.We take our phones into the store to transfer everything over... somewhere in all of this the "porting" didn't get done correctly and we now have new numbers, a drag but not that big a deal. We also find out in the store that I can't actually bring my own device because we have to be financing three phones on our plan. Again, would have been nice to know before I purchased the Sim card, but I'm okay getting a new phone. It takes two weeks to get Sprint to cancel our current lines with them, due to the lines not being ported correctly, so we're told. We finally get the lines canceled and the total amount for ETFs to submit to TMobile, go to submit the request and we get an error telling us we're outside of the timeframe. We know this isn't that case because we should still have 3 days left. We get someone on the line again (which is REALLY difficult), who gives us an e-mail address to submit the claim though and we've never heard anything back, so we're out over $800 there. Then we get our second bill - our first bill was exactly what we were sold $197 and some change. Our second bill $354 and some change. WHAT?! I expected a slight increase with the monthly payment of the new phone I was made to purchase, but not an extra $157! I get on messaging with a customer service rep who tells me there are prorated fees for changing my plan, I haven't made any modifications since the first bill, and there's nothing she can do for me but my following bills will be $220. Great, thanks.
So, in this switch to TMobile, which was supposed to save me money, I've now spent an extra $1014. I've had some terrible customer service with Sprint in the 10+ years we were with them, but this definitely takes the cake. I really wish I had stayed with them at this point.