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Whenever I am troubleshooting DIGITS there are a couple of things I make sure of first. Your line must be set up as the Primary Account Manager for My T-Mobile. Then from the DIGITS app you must "Request Access" where you will then receive a text message asking for permission to use the desired mobile number on DIGITS.
Oh wow auroragoryalice!
You've definitely tried quite a bit to get this working yourself. Have you tested the suggestion above? Please give us a holler back and let us know how things are going. Thanks!
Any luck with the suggestion above? Please come back and let us know. Thank you!
Hey there, auroragoryalice! We just wanted to check in here and see how things are going for you. I know there was an emerging issue with line activation errors happening after plan and/or account changes. If this was causing your trouble, we'd need to have you Contact Us and work with our Tech team to double check that the right provisioning is on your account on our side to get this resolved.
If this doesn't seem to be the trouble, we'd love to know which app (iOS or Android) and version you're using! We've rolled out a few updates recently -- has there been any improvement? Please let us know!