Wow jclaud215 , this is really odd. I wanna help sort this out, but let me make sure I'm on the same page. Did you purchase the Note7 a few months? The reason ask is because our recall page mentions that you should have been able to return it. Were you told by someone over the phone that you couldn't buy Note8? Did you ever touch base with the store that gave you the loaner and talked to them about this? Please keep us posted. Thanks.
Hey, jclaud215. I just wanted to check in here and see if you'd been able to get some clarification on what's happening here. I know that during the Note 7 recall there was a point where we provided loaner equipment while customers were waiting for replacements, but then there was an additional recall of the replacements and the manufacturer determined not to re-release. At that point we sent out notifications to let customers know that their temporary phone would be their permanent phone unless they wanted to return that and get something else. It sounds like you must have participated in the recall early, and not received the follow-up messaging. If that's the case, I'm so sorry. The roller coaster of the Note 7 recall was a tricky (and new) experience for everyone, and I can't imagine what a weird year it's been to have thought you were using a "temporary" device, only to then learn that in fact this *is* your device. We appreciate your feedback on how this played out, and definitely if this kind of situation happens again (though I hope that's not the case!) we've got some more experience under our belt to better prepare customers at the forefront for what they may be looking at later down the line. Thank you for taking the time to outline your experience here.