Okay, so my line access seems to be going in and out. I'm not sure if its a bug with the app but I waited a bit and my virtual line is up and running again. I'm not sure what is affecting it.
We have seen this issue before. Since all the DIGITS lines are showin in your DIGITS portal https://mydigits.t-mobile.com/consumer/ and in the web app, possibly its an app issue. So here is what I suggest you to do:
- Log out from DIGITS app. Please click to save any data of DIGITS
- Uninstall the DIGITS app. (Please make sure you did Step 1) before uninstalling it. Just to make sure the prev installation is not leaving behind any stell data)
- Reboot your iPhone
- Install the DIGITS app and re-login. Ideally your line should show up.
If it does not , please tag me here, I shall tag Chris to get a ticket filed.
Thank you! And yes, everything is working fine on the web portal - I don't have any problems there and can call/text on my virtual line from there. On my devices its intermittent and isn't always showing up.
I've discovered something else which may be contributing to the problem: when I go in and check my digits settings (I have 2 virtual T&T lines) I notice when I go up in my primary line's digits settings one of them is listed as a duplicate of my original. Originally the line was set up on my smartwatch but I've since given my watch away and just kept the line as a digital talk and text. I don't know if that's also interfering with it as well, but that could be whats causing the refreshing. My second line is doing the same thing as well - just intermittently going in and out of the app for no reason.
Okay so I spent a little bit with a lovely member of T-Force on Facebook who actually sort of helped me fix the problem. My first talk and text line had to get converted back to a paired digits plan, unlined from my primary and then converted back to a virtual line. Once that number was assigned back to me in my digits settings and then following the steps you posted debjitjdv earlier, I was able to get that line working on the app!
My second virtual line was able to be fixed following the steps above again (at least on my iPad haha) on my phone its still being wonky but I am trying a full restore of my iPhone as I have had some other errors crop up.
I think my problems are solved now for the time being! Thank you for the help!!!!
I having this exact issue. Help please!