First post ever. I'm not usually one to posts things but this issue has me going crazy (and hating on T-mobile even though I've been one to like their service for years).
I finished paying my iPhone 6 a few months ago, and I pay my bill on time every month. I asked T-mobile to unlock my iPhone 6 since I will be traveling abroad this week (I put in the first request 2 weeks before my trip). They have sent me an email saying my phone has been unlock and then another email saying they haven't been able to unlock it, every time I call to request it being unlock. This has been very frustrating as I have erased my phone and settings every time they send me the first email !! (it takes my phone about 2 hours or more to reset all the info)!
I have contacted Apple and they have been very clear on saying that their database shows the phone as being locked to T-mobile but they can't do anything unless T-mobile. Finally some nice dude who is an Apple tech in T-mobile customer service found that somehow the issue was that I exchanged my iPhone through the insurance a while back and they do this through Verizon or something of sorts... who knows? He says they will have to send me a new phone and I have to talk to the Insurance people.. he then goes on to ask if my iPhone 6 has any physical damage.. and it does!! So he knows says that I would have to pay a 175 USD deductible (or a quantity of sorts) for them to send me a new phone that they can actually unlock!!!
I have already finished paying my iPhone and the crack at the bottom corner of it does NOT bother ME!! I do not care to get a new phone with no damage and so I think it is unfair they want to charge me because they for some reason ARE NOT CAPABLE of unlocking my phone!! I was not even thinking of changing carriers at this point and only want my phone unlocked because I am traveling out of the country!
By this point I have spend about 3 hrs (in separate calls) on the phone with either T-mobile or Apple, and are beyond frustrated as my trip is coming up... I should be worrying about what to pack and not the fact that my phone is locked even though I comply with all requirements for it to be unlocked by T-mobile .