TMobile should get big kudos for their work on developing Digits. In theory, Digits is a phenomenal idea. But in daily use, it unfortunately is not ready for prime time.
Problems reported to TMobile that have not received remedy:
1.) Digits adds unauthorized entries to the iPhone address book. These must be removed manually. And they never stop.
2.) Digits is frequently offline. Opening the TMobile app and trying to access a Digits line is frequently not possible because the Digits lines are off line.
(TMobile sent me a text message last week advising me that they are terminating my Digits virtual line on September 1st because of inactivity. The problem isn't my "inactivity." The problem is that Digits is so frequently unusable.
3.) Digits dialer doesn't work. My Digits dialer hasn't worked in over a week. If you type in a number, Digits' dialer scrambles the number and makes it "undialable." The other day, I tried a dozen different numbers. NONE OF THEM WORKED. Why? Digits would take the number I input and scramble it. I tried putting in the number for the White House which is 202.456.1414. Digits completely scrambled the number into some sort of random nonsense that obviously made the number undialable. No matter how many times I tried, it was the same outcome. A scrambled number.
I've been signed out of Digits for several days because ... well the app simply is a waste of time because it doesn't work. Thinking the dialer problem might have just been a temporary glitch, I signed in again this morning. I tried dialing a stupidly simple number.
I tried 310.555.1212
Here's what Digits' dialer did with that input ...
310.555.1212 is the number I input.
Digits read that as 1055-512-213.
How does this make any sense at all?
I'm not going to continue to post and repost complaints on the board about Digits. TMobile does a LOT of things reallllllllly well. But they also, like any enterprise, have a LOT of things they can work on. TMobile's culture is a youth oriented environment where there is a tremendous amount of "rah-rah." Employees are told that new products are the greatest things to ever happen and the employee culture embraces that and ignores all customer feedback no matter how serious and how valid. TMobile is caught up in "buying their own BS" right now. Digits has a LOT of problems. The problems are being ignored. This is a problem. I've been inside companies who ignored customer feedback on serious deficiencies about newly released products. Often that does not end well. TMobile wants to romance the business community. And Digits is one of the arrows in their quiver to try and accomplish that. Unless the Digits problems are resolved, this could blow up in their faces.
Digits has a lot of problems. They need to be addressed. Today they are not being addressed. I hope TMobile wakes up because I am a TMobile customer and fan who wants TMobile to be successful.