Welcome to our Support Community! I'm sorry we're meeting on these terms. You're waiting on a pretty hefty rebate and from what you mentioned above, there's a lot of room for improvement starting with the packaging of your rebate. Having to wait a few months to get this handled is never an enjoyable situation when it could've been prevented to begin with. I will definitely be passing this feedback along. As far as what can be done to move this along a bit faster, it sounds like the correct steps have been taken to investigate the missing card. I wish I had better news at this point but we clearly have a few things that can be done to avoid this from happening in the future.