Forgot to mention:
- yes I did check junk folder
- when I go to the page (where it says phone) where I can check the unlock status, the page errors out. I have tried on both the app, iOS browser and desktop. Not sure if it's related or just a bug
Hey there! It usually takes about 24 hours for Apple to unlock the phone on their side after we send the request to them, the instructions we send you just tell you how to go about unlocking the device through iTunes. Have you received the instructions yet?
An unlock is normally complete within 2-24 hours. All you need is a non T-Mobile SIM card in order to complete the process. You may possibly also have to connect your phone to iTunes in order to complete the process as well.
Just checking in here to see how things are going. Did you receive your unlock instructions yet?
Hey there Hoping you got your phone unlocked by now. Please let us know if you still need help.
Hi, I'm in exactly the same situation. I have been a total of 5 hours the last couple of days with Tmobile to unlock my phone. Yes, i received the email, went through the process numerous times with Tmobile. They were transferring me to different departments, and no-one knew why it wasn't working......im still waiting....so angry!
Sorry to hear you are having issues getting your iPhone unlocked When we submit the request, it goes to Apple and they unlock the device. The email we send you typically arrives 24 hours after we submit the request and it contains the instructions on how to unlock the iPhone using iTunes. Sometimes, the email states that you must allow 24 hours before attempting the unlock as we want to give Apple enough time to process the unlock on their side. Have you already received the email with the unlock instructions from us? If so, how long ago did you receive the email?
all sorted but took to many phone calls and hours on the phone.
Let me preface this by saying I am on day 3 of waiting for my phone to be unlocked. Had to get Apple involved since every time I called TMobile I got a different answer. The Apple Specialist ( which I s the top level) put me on a conference call with a TMobile “specialist”. When they give you that crap about waiting for a code or permission from Apple that is totally false. Apple told me they have nothing to do with unlocking phones. The carrier does that the minute you put in their SIM. And unlocking has t come from their end. By the way there isn’t any “code” either. All you do is wait...and wait...and wait. You are at their mercy. I am still waiting. With the technology we have this day and age it amazes me that it takes days to do one simple thing. The phone was paid off 11/25/2017 and today is 12/21/2017. They applied it to the wrong IMEI. It took Apple on the phone to tell them to check it. Idiots and liars. I have NOTHING good to say about TMobile. Take my advice and avoid them and all their hype!
It has been five days trying to unlock my phone from t mobile
I would call ask for the unlock
'they'd say things like''
don't worry you have my personal assurance its taken care of and being given a confirmation number
after two days of hearing that and calling back the next day to hear
:"theres no record of you putting in a request to unlock your phone ,
here ill do it now"
the reason I left mobile is they were charging me for two lines
id call up immediately when they send me a bill for a second line
they'd refund me the line insist it would never happen again
and next month boom its the re again over six months off this BS
NOW ALL I WANT TO DFO IS UNLOCK THER PHONE I HAVE PAID FOR AND EVERYDAY YOU CALL UPO AND HEAR
THERES NOI RECORD. OF YOU CALLING YESTERDAY .... NOR THE DAY BEFORE....NOR AN HOUR AGO
you have to call them and be like hey ..... hello. ... look at my account history
GET OUYT OF MY LIFE AND GIVE ME MY GD PHONE