forgot pass work of personal cellspot

magenta2426426

    need passwork personal cellspot rauter from t mobil

      All replies

      • You'll have to factory reset the router from the reset button on the back of the cellspot.

        2 of 2 people found this helpful
          • artart

            Re: forgot pass work of personal cellspot

            Hi magenta2426426

            Welcome to the T-Mobile Community Support Forum.

             

            As snn_555 said you need to reset the router.

            You can find step by step instructions here.

            Scroll down to "Change network password"

             

            Step #7  "Once finished, reconnect using your

            own password. If you lose this password, the

            router must be reset to its default settings"

             

            Scrolling down further are instructions to "Reset Router"

             

            Art

            1 of 1 people found this helpful
              • You cannot change the password without knowing the old password.

                1 of 1 people found this helpful
                  • artart

                    Re: forgot pass work of personal cellspot

                    snn_555

                    I understand you need the old password. to reset a new one.

                    That's why I began  my remarks with:

                    "As snn_555 said you need to reset the router."

                     

                    Step 7 is the last step to be taken when setting a password.

                    We are warned in step 7  not to forget the password or we have to do a reset.

                     

                    Step #7  "Once finished, reconnect using your

                    own password. If you lose this password, the

                    router must be reset to its default settings"

                     

                    I stated that:

                    Scrolling down further are instructions to "Reset Router"

                     

                    Perhaps I should have first said scroll down to find instructions to reset the router.

                    Then I could have said scroll back up for instructions to reset the password from

                    the default password that is now on the router as a result of resetting the router.

                     

                    Now which is more confusing? The way I said it the first time

                    or the way I said it the second time ?

                     

                    Right now reading either explanation is giving me a headache.

                     

                    In any event sorry for the confusion.

                     

                    Art

              • tmo_marissa

                Hi there, maugustine! Just wanted to check in here and see if you'd been able to reset your router and establish a new password using the steps artart linked above. Please let us know if you have any questions or need any help!

                 

                - Marissa

                • tmo_chris

                  Re: forgot pass work of personal cellspot

                  Hey there! Were you ever able to get your hotspot reset so that you could use the default password or set up your own?

                  • tmo_marissa

                    Hi there, maugustine! Just wanted to touch base with you once more and make sure you were doing OK with your password situation. Please let us know if you were able to use the steps to set a new one! If you're bumping into trouble please let us know what's happening so we can help you get this working!

                     

                    - Marissa