This is one of the worst experience with Tmobile being a prepaid customer. I wanted to switch from prepaid to postpaid so ordered a sim card over phone service. Later realized I was conned and over sold a simple sim that costs just $8 but the con lady made me pay $20 for it. Realizing I was being fooled, I called up cancelled the order and received a reference number. A month later, I receive a bill for cancelled, unused lines a sum of $110 for two lines for which I have to call and explain the whole story and cancel it once again. By this time, I received the refund the cancelled sim card and asked to ignore any further bills that will be generated because the system of tmobile is so dumb that it wouldn't know that my account stands cancelled. I would to believe that the agents are also dumb because no one knows how to simply cancel an account and close it.
All of this happened in June 17. We're in August now and I received another bill + a final notice stating that I'm due to pay $60 to Tmobile, if not paid by so and so date, the bill will be sent to a collection agent. I called up this morning, spoke to 5 different people within 1 hr, because everyone behaved dumb and less equipped to resolve my issue.
Finally an agent who claimed she worked for tmobile for 20 years, wonder if Tmobile is so old confirmed that my bill will be revised and sent another with a zero balance by the 20th August so that I can disregard this balance due.
What is really frustrating is that, Tmobile refuses to provide a confirmation that the dispute is resolved and the customer can move on peacefully after this. This is going to keep haunting me until the 20th or my bill will be sent for debt collection center and this is eventually going to affect my credit score. How can there be not a system that simply closes an account ends the story there, instead they keep harassing the customer for 3 continuous months like this. I really hope they can give me peace of mind with this issue.
I really don't know who you are or how you can help, I just want to believe I'm not talking to a random discussion board but someone in tmobile. I hope to hear response from Tmobile is resolving this issue.
Unhappy frustrated user of tmobile
i made the biggest mistake in life by ordering a postpaid sim.