Hello T-Mobile Family,
I recently joined T-Mobile in the beginning months of June. I have 4 lines as of now with T-Mobile. Since, I have not been able to receive E-mail to Text Messages. I work for a company that sends out email messages to text messages. Example (???-???-????@tmomail.net) would be my cell phone number including domain name. I was originally with AT&T, which worked fine. Now, I am not receiving these messages at all.
I've been on the phone with a engineer for 3 months trying to figure this out and no one has been able to figure it out. I have open 5 tickets (that I can list), with the tech department. This is extremely frustrating that I am paying for a service that is not allowing me to receive work related messages. This is crazy that no one from the engineering department/ tech department can fix this?
The current status right now is still in limbo. I had my tech firm in my company add my number to a email chain that has 50 individuals on it. I am currently using a IPHONE 7 Plus. Once the e-mail chain is sent from one specific person or by anyone, I don't receive anything. BUT, I do receive individual messages from email to text perfectly fine.
I completely reset my phone, thinking that it might be the phone because of a bad "port," which was not the case. I had my company add my wife's cell number to the email chain and behold, she receives every message thus far. She is using a IPhone 6, and I had swapped sim cards with both phones to test if it is indeed the phone. The result, it is not the phone, because she still received these messages on my phone, while I wasn't receiving anything on her phone.
Please, someone with any idea of fixing this, because I want to stay with Tmobile, but this is causing me to loose potential money and possibly my position if this isn't resolved. No one has gotten back to me thus far, and every tech supervisor has said they would.