Well, I am getting tired of this game that Tmobile is playing.
Around Aug 27 I went in to a store to do 2 jumps on mine and the wifes phone.
They stated that they could not do it due to 2 reasons:
1) The emi (Or what ever number that is) are mixed up, my wife had mine, and I had hers.
2) They state that they never received my jump phone from the previous year, and yet, I sent it in the SAME time SAME envelope as the wifes and they got hers.
So I had to wait 2 days to order the wifes. I called back July 28 to see if the EMI numbers were fixed, and they were so I tried to order AGAIN, and NO go for me due to the issue with the jump phone. So THey were supposed to get an investigation going, and send me an email showing it was going on. NEVER GOT THE EMAIL! So I called July 29 to confirm the dispute, and NOTHING, NO RECORD NOTHING. So I ordered my wifes phone, and STARTED ANOTHER DISPUTE or investigation whatever they want to call it, and was told it will take 5 - 7 days and I will get an email, and a call from a rep on Friday Aug 2. Well, guess what, NO CALL. So I call Aug 2 after 5pm and they did not see aything once again, then after 10 min on the phone they see it, and said that the warehouse DID find the phone and it will be taken off so I can do my jump. But they state it will take 3-5 days, and I will receive an email saying it was finished. Well, NOW it is the 5th day (actually the 6th) and NOTHING, NO CALL, NO EMAIL!HOW HARD is it to take a phone off? THere are soo many people in Tmobile that do not know what they are doing. As soon as my phone is paid, IM LEAVING!