I have so many issues with T-Mobile since the day I switched over. I've tried so many times to get them resolved. Now I am so frustrated I can't bring myself to deal with Cust Srv not 1 more time. (Today has been my last 2 times trying: the first time, an Agent listened to my woes with empathy; she put me on hold to see how to help; after several minutes on hold my phone dropped the call. Of course, she had my number, but chose not to call me back). So, I attempted again. My give a damn is bus' up! The 2nd call today (poor Rep) I couldn't contain my frustration with no return call, dozens of attempts to get help with the many errors, outrageous bills (40-50% of my SSDI income) and I went on about no return call; how tmobile has stolen so much from me. The Rep snapped back at me as I'm falling over the edge, "What do you mean: tmobile has stolen from you!" I tried to explain I am too frustrated to discuss it at this time. I know, so wrong for a woman of integrity to be so rude; the straw that broke the camels' back syndrome.
Ex of issues: fees for installment & sim card that I was told would be credited back to my account, not receiving the promotions offered at the time (2 VRs free when I bought 2 Samsung Note 5 phones at $700 each with BOGO free. The taxes are about $40/mo for 5 phones. I had a promotion of $110/mo. with 10 GB per phone for 5 phone services; (then tmobile did the bait & switch on me); I chose the 10 GB plan as my sister is in the country with no internet service. I called to absolutely know that she could roam with AT&T as there is no T-Mobile where she lives. I was told by an Agent that "yes, she would be able to roam with ATT using the 10 GB of data because there is no service of tmobile at 54521 zipcode". After paying $700 for the phone, and several months later, I find she can only use 500 mb of data per mo. Also, my friend in the country is limited to terrible service; and she cannot roam with a service that would possibly work.
Well, in my defense, if this were my only stressor in life, I could cope. Greed is all around us; working at confronting this underlying issue is overwhelming.