Phone damage policy


    So I bought my Samsung Galaxy 8+ from the Samsung. Recently my phone got a sightly crack on bottom right hand corner. I was wondering if Tmobile can replacement the phone since I have account with you guys.


    Thank You,



      All replies

      • tmo_mike_c

        Re: Phone damage policy

        Greetings and thanks for coming to our support site. That's no bueno the phone has a crack but I'd like to share some info about the warranty. Unfortunately, T-Mobile isn't able to accept devices with damage under our Exchange a device under warranty  program. Did you happen to opt for some kind of handset protection when you first bought the phone? You could try reaching out to Samsung to see if they have options for repairing the phone.