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Follow the link above, and click on message us. Now you can also call care and file your complaint, but depending on the degree of the concern the above link might be your best bet.
Contact T mobile on Twitter and or facebook. You'll get stateside assistance. Message Us usually reverts to outsourced and foreign assistance overseas. Not saying they can't help but the translations hinder communications for those of us with English as our first language.
I just paid for my prepaid and it’s been a week, then they sent me a message saying that my account is suspende,