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Here's the LTE coverage map from Sensorly.com
Here's RootMetrics' coverage map:
These are 3rd-party (not T-Mobile) sources based on actual observations. Blank areas don't mean "no service", only "no data."
Now, maybe we can figure out what's happening. T-Mobile has been making some changes in the NYC market. Can you tell us exactly which phones you are using? Which model iPhone and Samsung?
Hey there! Just wanted to check in here and see how things were going. It's a bummer to read you found yourself without service on the beach! drnewcomb2 is right about updates and changes in that market -- do you mind letting us know a few more details about which devices you're using?
Just checking in here to see how things are going. Please let us know if you still need help.
Phone doesn't matter we have 5 line neither iphone nor Samsung nor iPad have a signal and it's not just at the beach...I can show you 5 spots within 10 miles of my house with no coverage.
I have the same problem, I work in a big office in Woodcliff lake, NJ. I called T mobile before and complained because everyone in my office with T mobile doesn't have service. When i called I was told there is good coverage and the map shows good LTE coverage. This is not true at all, we don't even have 3g or any regular cell service. Very frustrating and has caused a couple of my coworkers to switch to other providers. I like some of the features T-mobile offers, for example international data but if this doesn't get better I will switch