All replies
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Re: No coverage in areas of NYC
drnewcomb2 Jul 20, 2017 7:31 AM (in response to nyrblseats@aol.com)- Member Since: Mar 9, 2014
1 of 1 people found this helpfulHere's the LTE coverage map from Sensorly.com
Here's RootMetrics' coverage map:
These are 3rd-party (not T-Mobile) sources based on actual observations. Blank areas don't mean "no service", only "no data."
Now, maybe we can figure out what's happening. T-Mobile has been making some changes in the NYC market. Can you tell us exactly which phones you are using? Which model iPhone and Samsung?
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Re: No coverage in areas of NYC
tmo_marissa Jul 24, 2017 11:43 AM (in response to nyrblseats@aol.com)- Member Since: Sep 7, 2016
Hey there! Just wanted to check in here and see how things were going. It's a bummer to read you found yourself without service on the beach! drnewcomb2 is right about updates and changes in that market -- do you mind letting us know a few more details about which devices you're using?
- Marissa
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Re: No coverage in areas of NYC
tmo_chris Jul 28, 2017 10:09 AM (in response to nyrblseats@aol.com)- Member Since: Nov 19, 2011
Just checking in here to see how things are going. Please let us know if you still need help.
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Re: No coverage in areas of NYC
nyrblseats@aol.com Sep 26, 2017 10:31 AM (in response to tmo_chris)- Member Since: Apr 6, 2017
Phone doesn't matter we have 5 line neither iphone nor Samsung nor iPad have a signal and it's not just at the beach...I can show you 5 spots within 10 miles of my house with no coverage.
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Re: No coverage in areas of NYC
tee2 Apr 25, 2018 5:52 AM (in response to nyrblseats@aol.com)- Member Since: Apr 25, 2018
I have the same problem, I work in a big office in Woodcliff lake, NJ. I called T mobile before and complained because everyone in my office with T mobile doesn't have service. When i called I was told there is good coverage and the map shows good LTE coverage. This is not true at all, we don't even have 3g or any regular cell service. Very frustrating and has caused a couple of my coworkers to switch to other providers. I like some of the features T-mobile offers, for example international data but if this doesn't get better I will switch
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Re: No coverage in areas of NYC
jordanislaureano May 24, 2018 11:53 AM (in response to nyrblseats@aol.com)- Member Since: May 24, 2018
Sadly I have to Agree, The coverage where I work and where I stay at home which is 25miles apart both are horrible, I live in upper manhattan and always struggle with this problem. I did not have this problem with AT&T, c'mon T-Mobile we need your help don't forget about these important areas that need coverage.
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Re: No coverage in areas of NYC
tksd Sep 19, 2018 6:14 PM (in response to nyrblseats@aol.com)- Member Since: May 28, 2018
I am visiting Queens (exactly near 29-21 41st Ave, Long Island City, NY 11101) and there is ABSOLUTELY no coverage here whatsoever.. I can't even call anyone..My data plan nor voice - nothing works - this is completely absurd. I walked for 5-6 blocks in each direction and I swear - no signal bar can be seen and I can't even access my voicemail.
I still have voicemail in my phone but I am completely helpless in terms of hearing it... This really is unacceptable..
It keeps on saying - "Mobile networks not available" - Out of service area...
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Re: No coverage in areas of NYC
drnewcomb2 Sep 20, 2018 5:34 AM (in response to nyrblseats@aol.com)- Member Since: Mar 9, 2014
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Re: No coverage in areas of NYC
tksd Sep 20, 2018 6:56 AM (in response to nyrblseats@aol.com)- Member Since: May 28, 2018
Samsung Edge 6
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Re: No coverage in areas of NYC
drnewcomb2 Sep 20, 2018 7:33 AM (in response to tksd)- Member Since: Mar 9, 2014
GS925T or GS925A? It makes a difference. If it's a T-Mobile GS925T, I'd say I haven't a clue why you aren't getting service. If it's an ex-AT&T GS925A, I know exactly why you are having problems. The GS925A doesn't have the bands and technologies as T-Mobile uses them in NYC. It has to fall back to GSM for calls and GSM is seriously depreciated in NYC.