No coverage in areas of NYC

nyrblseats@aol.com
nyrblseats@aol.com Jul 20, 2017 3:24 AM
  • Member Since: Apr 6, 2017

    I live in New York and  I just looked at a coverage map and I'm not afraid to say that it is a total lie... there are areas all over New York City where there is no coverage I was just sitting on the beach down in Rockaway Beach yesterday and I had no coverage tge whole day.. I thought maybe it was the phone but my daughter had no coverage either she has an iPhone I have a Samsung... when it comes down to it I guess you get what you pay for and since T-Mobile is cheaper that service sucks

    • 19257 Views
    • 10 Replies
    • Latest reply on Sep 20, 2018 7:33 AM by drnewcomb2

      All replies

      • drnewcomb2

        Re: No coverage in areas of NYC

        drnewcomb2 Jul 20, 2017 7:31 AM (in response to nyrblseats@aol.com)
        • Member Since: Mar 9, 2014

        Here's the LTE coverage map from Sensorly.com

         

        Here's RootMetrics' coverage map:

        These are 3rd-party (not T-Mobile) sources based on actual observations. Blank areas don't mean "no service", only "no data."

        Now, maybe we can figure out what's happening. T-Mobile has been making some changes in the NYC market. Can you tell us exactly which phones you are using? Which model iPhone and Samsung?

        1 of 1 people found this helpful
        • tmo_marissa

          Re: No coverage in areas of NYC

          tmo_marissa Jul 24, 2017 11:43 AM (in response to nyrblseats@aol.com)
          • Member Since: Sep 7, 2016

          Hey there! Just wanted to check in here and see how things were going. It's a bummer to read you found yourself without service on the beach! drnewcomb2 is right about updates and changes in that market -- do you mind letting us know a few more details about which devices you're using?

           

          - Marissa

          • tmo_chris

            Re: No coverage in areas of NYC

            tmo_chris Jul 28, 2017 10:09 AM (in response to nyrblseats@aol.com)
            • Member Since: Nov 19, 2011

            Just checking in here to see how things are going. Please let us know if you still need help.

            • tee2

              Re: No coverage in areas of NYC

              tee2 Apr 25, 2018 5:52 AM (in response to nyrblseats@aol.com)
              • Member Since: Apr 25, 2018

              I have the same problem, I work in a big office in Woodcliff lake, NJ. I called T mobile before and complained because everyone in my office with T mobile doesn't have service. When i called I was told there is good coverage and the map shows good LTE coverage. This is not true at all, we don't even have 3g or any regular cell service. Very frustrating and has caused a couple of my coworkers to switch to other providers. I like some of the features T-mobile offers, for example international data but if this doesn't get better I will switch

              • jordanislaureano

                Re: No coverage in areas of NYC

                jordanislaureano May 24, 2018 11:53 AM (in response to nyrblseats@aol.com)
                • Member Since: May 24, 2018

                Sadly I have to Agree, The coverage where I work and where I stay at home which is 25miles apart both are horrible, I live in upper manhattan and always struggle with this problem. I did not have this problem with AT&T, c'mon T-Mobile we need your help don't forget about these important areas that need coverage.

                • tksd

                  Re: No coverage in areas of NYC

                  tksd Sep 19, 2018 6:14 PM (in response to nyrblseats@aol.com)
                  • Member Since: May 28, 2018

                  I am visiting Queens (exactly near 29-21 41st Ave, Long Island City, NY 11101) and there is ABSOLUTELY no coverage here whatsoever.. I can't even call anyone..My data plan nor voice - nothing works - this is completely absurd. I walked for 5-6 blocks in each direction and I swear - no signal bar can be seen and I can't even access my voicemail.

                   

                  I still have voicemail in my phone but I am completely helpless in terms of hearing it... This really is unacceptable..

                   

                  It keeps on saying - "Mobile networks not available" - Out of service area...

                  • drnewcomb2

                    Re: No coverage in areas of NYC

                    drnewcomb2 Sep 20, 2018 5:34 AM (in response to nyrblseats@aol.com)
                    • Member Since: Mar 9, 2014

                    Hmmmm? What phone are you using? Here's a screen shot of T-Mobile's LTE service in that area from CellMapper.

                    • tksd

                      Re: No coverage in areas of NYC

                      tksd Sep 20, 2018 6:56 AM (in response to nyrblseats@aol.com)
                      • Member Since: May 28, 2018

                      Samsung Edge 6

                        • drnewcomb2

                          Re: No coverage in areas of NYC

                          drnewcomb2 Sep 20, 2018 7:33 AM (in response to tksd)
                          • Member Since: Mar 9, 2014

                          GS925T or GS925A? It makes a difference. If it's a T-Mobile GS925T, I'd say I haven't a clue why you aren't getting service. If it's an ex-AT&T GS925A, I know exactly why you are having problems. The GS925A doesn't have the bands and technologies as T-Mobile uses them in NYC. It has to fall back to GSM for calls and GSM is seriously depreciated in NYC.