For all the good T-Mobile has in plans and devices, support and service, network and perks.....there is one seemingly glaring oversight.
The T-Mobile app and website.
Slow page loads, freezes, unresponsive clicks, jittery loads and strange refreshes, inability to go back a page in the app while shopping, mobile platforms have different features in the app, server errors galore when upgrading online or in app, etc......
Both of these tools are the world's portal to T-Mobile. Technology and communication. It's what T-Mobile sells but.......well, it needs to work.
Personally all I can really do with the app is pay my bill and check usage. I can message support but then I'm on iOS. On my Android...no messaging support.
Upgrading devices or changing plans in app or online leads to a server error. So does any feature option change. Every time since I started a couple years ago. This leads to in store purchases where I then have to ask for the upgrade fee to be waived since I wasn't able to do so online.
These are the basic needs I think. Support, sales, plans......these need to be accessible by the customer.
Nevermind the social media angle. That's not accessible to everyone and even that might take a couple days for a response.
I try to be self sufficient in these matters.
Lets make T-Mobile's site great again. Assuming it ever was before I got here.
Merely pointing out functionality issues. Not saying anything negative about any other aspect.
(Issues on FF Chrome Edge Safari both desktop and mobile platforms, cache and cookie clearing never helps, all devices have been updated restarted and factory reset, attempts have been tried again later, error apologies have been accepted and dead T. Rex 404 jokes have been laughed at.)