Bad Support from T-Mobile

sms1234

    I have a business account with T-mobile for a 1&1/2 years now and I put the sim card from my iPhone 7 that's from T-mobile to my iPhone 7 plus that was bought "paid in full" universal from best buy. After a couple weeks I need to switch sim cards to another carrier (without canceling the account and was in good standing). When I put the new sim card in the iPhone it says its locked. I called T-mobile and they say the device is not in our system I need to call Apple, Apple says that T-mobile has a network lock on it. Apple even called T-mobile with me on the line and T-mobile say I would get a email on how to unlock it, this has been going on for 2 weeks with me calling almost everyday. When I do get the emails its a different excuse and procrastinating the problem.

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