Hey, theravenousr. You're right -- this isn't the experience we want to provide to welcome new customers or to keep them. How are things going for you now? Were you able to confirm that the account credit we promised in lieu of one of the cards was applied? Do you know by any chance which team you were speaking with when checking on your rebate status -- our Care team or our Promos team? We want to make sure you're getting accurate information, and it sounds like a definite ball drop if we weren't able to offer an explanation for why the site shows a denial, and a further problem if we're assuring you that we're correcting that issue but still haven't sent anything to you!
Just stopping in again to see if we were able to get this handled for you. Please come back and let us know if you still need help. Thank you!