For about 2 weeks now, sending texts has been hit or miss. Receiving seems to be OK, just can't send reliably. The text either fails, takes up to 12 minutes to go through, or goes right away. It was originally thought to be something to do with wifi, but we've had it off wifi for 24 hours and the issue still exists.
This is just my phone among 4 at our address. The phone is an S8 about 2 months old.
The main issue is that support is (while friendly and helpful when speaking with them) haphazard, disjointed and not really helpful at all. I've made about 6 calls, various chat messages, etc., and the issue still is not resolved. Every time I get someone new we have to start over again--making me wonder if people are really noting my account.
The last call--after they told me earlier today that they tried to call but said I didn't answer (which is not true, the phone was next to me all morning)--I was told they would send a SIM, but they "think" it will take about 4 to 5 days! When asked about expediting, they said I could go to a store and pay $25, but if they send it's free. 4-5 days!
I am upset at:
1. The inability of the representatives to accurately track my concerns and note progess, or lack thereof, to date
2. The failure to call me back at previously (24 hours earlier) scheduled time
3. The inability of Tmobile to send me a new SIM in an expedited manner
4. Last, but not least, the inability to send text messages
This is my first time posting to this forum. I wanted to email someone, but was unable to find any customer service email addresses, and every time I access a chat window it tells me my session expired and I have to go to another browser/computer to chat. Hopefully this forum is moderated and someone at Tmobile takes the time to review my concerns.
Thanks in advance.