Billing cycle, bill close date and bill due date? PDF bill vs online bill summary!




    My family simple choice plan cycle dates was 5th to 4th of next month, and the due date was always 25th. In June 24 we paid the bill and switched all members to Tmobile One and added a new line too. I transferred two more Tmobile members to the plan on 2nd of July. Added another line on 2nd but sim card delivery took until 7th. On 7th I ported in two more members from another carrier which was completed on 9th.


    Now Tmobile says it has changed the cycle dates to 11th - 10th next month. I don't know why.


    As of July 13th I have been issued a bill with the "close date" of July 04 and due date of 26th in the "PDF version of the bill". The agent told me this is for July-August but there is nothing saying so in the bill.


    Considering that I've already paid for the June-July, what does this "close date" mean? Does it mean it is for July-August? because the due  date is July 26th.

    On my online account billing summary page I see that this bill is for June 05 - July 04. How is that possible as I've already paid for that?


    More over the bill amounts are a little bit different between online bill summary and PDF version!


    one last question is as my cycle dates has changed why the due date is still almost the same as before?


    Thank you for your help

      All replies