Lately I've been noticing that if I connect my MacBook to the Internet using my iPhone7 as a hotspot, it really doesn't work properly. Some webpages load normally and without any issue.  Others don't work at all and show no Internet connectivity.


    Tonight I was at Coffee Bean and their Internet was turned off because I exceeded their one hour use limit.  I needed to do a couple of quick things, so I popped open my iPhone7 and activated my personal hotspot.


    My Gmail was completely accessible via Chrome.  Pretty much anything I might want to do with Google worked.

    Twitter did not work.  It said I had no Internet connectivity.

    Apple iCloud said I had no Internet connectivity.

    Apple's website worked perfectly. No problems.

    Apple's App Store said I had no Internet connectivity.


    Some sites work perfectly.  Others don't work at all.  I moved to Starbucks down the street and connected to their Internet and everything works perfectly.


    This is not the first time I have had this problem.  Twitter never works via a Hotspot Internet connection.  I have screen shots of all these problems. All of these were taken at the exact same time ...


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      All replies

      • drnewcomb2

        Re: Personal HotSpot Not Working Properly

        I've never heard of this before. It's never happened with my Samsung. I'll be interested in knowing what you learn.

        • tmo_amanda

          Re: Personal HotSpot Not Working Properly

          Hey, tomodell!


          Thanks for the handy screenshots! I have an iPhone 7 Plus along with a MacBook Air and just tested out hotspotting on some of the same sites/apps you viewed. Everything worked for me but I also know that we're in different areas and possibly using different MacBooks. I'm more a fan of Chrome than Safari but have you tested this out on Safari? If so, did you see an increase of sites/apps working that weren't before?

          • tomodell

            Re: Personal HotSpot Not Working Properly

            The situation has not corrected itself.  My Hotspot connection shows being active on my iPhone7.  Anything I attempt to do related to Google works perfectly.  However nothing related to Apple seems to work. iTunes is completely unworkable.


            I am moving in about a week. I've had ongoing TMobile connectivity problems of a wide range for the last year while living in the mid city region of Los Angeles.  I want to wait until I complete my relocation before making a big deal about this.


            I will provide some updates next weekend when I'm in my new location.

            • tomodell

              Re: Personal HotSpot Not Working Properly

              Amanda: I use both Chrome and Safari depending on my mood.  Usually use Chrome a little more.  Chrome has an overall nicer user experience but is a huge resource drain on memory.  Safari is little less enjoyable in the UI area but a big memory and battery saver.


              The issue of the connectivity has nothing to do with what browser I am using and even if it did, iTunes does not work.  Most places I go have WiFi so this isn't a problem I run into a lot.  It's only when I'm home (where I don't have WiFi) or when I'm traveling and can't access WiFi.

                • tmo_amanda

                  Re: Personal HotSpot Not Working Properly

                  Gosh, you have me stumped, tomodell! The fact that it seems to be isolated to tethering from your iPhone and specific sites baffles me. Have you tried forgetting your hotspot network then re-adding it? Also, does location matter? Lastly, have you tried tethering to a different device other than your Mac or tried tethering from a different phone other than your iPhone?

                    • tomodell

                      Re: Personal HotSpot Not Working Properly

                      Hi Amanda.  Since I moved to mid city, I've had a lot of problems with connectivity on TMobile.  After a lot of conversations with TMo support, my general reception has improved.  The hotspot issue is new.  I could understand if I had ZERO ability to connect but this business of somethings working and others not working is odd.


                      The other night, I tried to access the Internet via hotspot and once again I had the same problems.  ANYTHING related to Google worked perfectly but most websites did not work and iTunes definitely did not work.


                      I actually just took your advice and wiped the memory settings and will try again later tonight to access the Internet and see how it goes.


                      I am retiring and moving out of Los Angeles this weekend so I don't want to make a big deal out of this unless the problem follows me to Palm Springs where I am moving this weekend.


                      I will have WiFi at my new home so most of this might be moot.  Although, I do want hotspot to work in case I travel and run into a spot where WiFi is not accessible.



                      • tomodell

                        Re: Personal HotSpot Not Working Properly

                        So here we are again.  I removed all hotspot contact info in my WiFi profile and started my connection from scratch.  Sure enough, same problem.


                        ANYTHING GOOGLE WORKS.

                        Wikipedia works.

                        Apple's webpage works.

                        T-Mobile's Support Page works.


                        iTunes does NOT work.

                        Craig's List does NOT work.

                        Twitter does NOT work


                        No difference between Safari browser or Chrome.  If it works on one, it works on the other. If it doesn't work on one, it doesn't work on the other.


                        More screen shots ...


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                        Screen Shot 2017-07-17 at 10.47.36 PM.pngScreen Shot 2017-07-17 at 10.45.49 PM.pngScreen Shot 2017-07-17 at 10.46.22 PM.png