Today morning, while working with customer support on my primary line, when the support person added one plus international (its costs $25 extra, but I was told its only $10 extra than what I was paying), it removed the promotion (HD and One Plus Promo). Later when I enquired why the charge is $25 extra for One plus International and after discussion removed it from my account, I was told that I can not get my Previous Promo (HD + One Plus promo) back. This was a rip off, as now T-Mobile wants me to pay extra to get the features which were removed by the support without discussing that I will lose the promotion. Can some one help me or atleast guide me , what I should do.
I have 4 other lines where the promo is valid.
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