Being charged for phone after returning back to Assurant...

noblenova

    Hi there,

     

    I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCASTER, PA Assurant YORK PA, 17402 625 WILLOW SPRINGS LANE STE A; RMA # 405-32835102-3.

     

    I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?

      All replies

      • Do you still have the information regarding the sending and receiving of the unit?  What does your tracking info from the return label show regarding last location scan?

        • tmo_mike_c

          Looks like you posted another thread that was very similar to this one. Can you let us know if this was handled? Thanks!

          1 of 1 people found this helpful
            • floody

              I had my very first phone break.  I took all the necessary steps to send back my phone.  I put it in my mailbox the morning the mailman was coming to pick it up and had my camera on the mailman showing him take my mail that morning with the phone in it.  I get letters telling me I owe them for a phone at full price.  The company I own builds cell phone towers for T-Mobile and this is how I was treated.  There is no way for the customer to track the package once it has left your hands.  There is no usps first class tracking available for this package.  I was inside the post office with a manager for almost 2 hours trying to find out where the package was.  After spending 2 full days dealing with Assurant they still give me numbers that are not valid tracking numbers.  So I took it a step further and called consumer affairs with the usps and I was told  this ", the number provided is the tracking number I requested to trace your parcel in the USPS system, although, after checking it, the number appears as invalid. It is possible that Assurant generated a bad label. Please contact Assurant to dispute it; USPS is unable to assist further.

            • floody

              Pretty funny how I cant add my comments on my experience this week with tmobile and assurant.

              • floody

                I had my very first phone break.  I took all the necessary steps to send back my phone.  I put it in my mailbox the morning the mailman was coming to pick it up and had my camera on the mailman showing him take my mail that morning with the phone in it.  I get letters telling me I owe them for a phone at full price.  The company I own builds cell phone towers for T-Mobile and this is how I was treated.  There is no way for the customer to track the package once it has left your hands.  There is no usps first class tracking available for this package.  I was inside the post office with a manager for almost 2 hours trying to find out where the package was.  After spending 2 full days dealing with Assurant they still give me numbers that are not valid tracking numbers.  So I took it a step further and called consumer affairs with the usps and I was told  this ", the number provided is the tracking number I requested to trace your parcel in the USPS system, although, after checking it, the number appears as invalid. It is possible that Assurant generated a bad label. Please contact Assurant to dispute it; USPS is unable to assist further.

                • magenta2340831

                  Having same problem, sent phone in the 27th of june and it arrived in Pa. but left Harrisburg Pa on the 29th then disappeared and no one seems to know what happened to it, telling me I will be charged for the phone since they never got it.  They should of sent it ups like they did the replacement phone but used USPS to do the return. 

                  • magenta2664094

                    I am experiencing the same exact problem. I shipped out my defective phone almost 3 months ago and now am being billed $311 because they haven't received it. Why 3 months later? T-mobile says nothing can be done, Assurant says nothing can be done - both pointing fingers at each other. In the meantime, I am stuck with an astronomical bill and no resolution in sight. I have opened a case with the USPS (let's be honest, slim to no chance that will do any good) and have no idea what else to do. I refuse to pay for something that wasnt my fault - $200 for deductible and now $311 for the defective device never being received? If this cannot be resolved, I will be leaving T-Mobile, who by the way, has had the worst service in the Miami area since Hurricane Irma (phones stopped working 2 days before the storm hit!). AT&T and Verizon customers in the area never had as much as a hiccup in their service. T-Mobile is striking out with me, big time.