First off, I'm really sorry to hear your car was broken into seterius. I'm bummed that you're wanting to cancel the service. Even if you'd like to discontinued the SyncUP Drive service, we'd still like to keep you as part of the T-Mobile family. Were you able to get the SyncUP service line taken care of? Please let us know how we can help. Thank you.
It take me too much time already to discuss and stillnunsuccesfull.
They promised to take it back and broke this promise.
This syncup drive was given to me and presented as too much useful device.
They said " it will always kept your car safe,
You will be always notified when somebody trying to broke into it.
You will get the signal if somebody hit your car with the door on a parking
You will see all maintenance alerts and technical issues.
I need to change oil, need to fix ABS,
Need to check electric motor on steering wheel,
Sync up never says a word.
Completely useless piece of trouble, which t-mobile was refusing to
I spent already few days dealing with it!
How much my time cost for one hour?
No less than 20$/ hour.
And I spend exactly no less than 15 hours with T-Mobile agents trying to
clearing the situation.
It's a shame you've gone through this with the device and spent so much time trying to get this handled. What best we can offer here on support is troubleshooting the notifications. When you've contacted us before, has anyone tried to troubleshoot this for you and if so, what was the last thing that told you? Also, returning any device outside of the buyer's remorse time frame isn't something that's possible. If you've had it for longer, than this would be the reason why our store reps can't accept the device back and refund it. My apologies, we don't have any other options to help with a refund.
It was agreement on January that you take it back.
But than I can't find that person who suppose to take it back,
And guys in shop starting to tell me that device works fine, but really not.
They kick my car in front of me and device didn't sent me any notifications.
But sometimes it says "possible disturbance occurred",
But this notice happened always when vehicle parking.
No need to touch it or kick- this notice will go in random order.
What guys told me about how nice device works-it's looks like they think I
am an idiot.
And they says " your device works fine, no need to give it back".
Oil change, abs trouble, steering weel blocks etc- sync up drive never to
show any of this.
Average mileage on gallon was also shown improperly-
Very much different from the car computer and my calculations.
I can tell that syncup drive is useless and support in T-Mobile store
Is same way useless and rude too.
Trying to tell me that black is a white or bad is a good is obviously
Some guys told me that they agree -syncup drive is useless,
But anyway they cannot accept is fault of T-Mobile I still have not this
With full refund, even it was promised a few month ago.
I'm really sorry about this. I understand being upset if our service isn't working like you were told it would. I really wish there was more that I can offer other than troubleshooting. I don't have an option to give you a refund for it, sorry about that. As I mentioned before, the best we can do is try to troubleshoot the notifications and get it escalated to get it fixed. Would you be interested in that option?
I think, T-Mobile guys exceed the limit already.
Isn't you think my time is worth something?
Take it back, refund, than play with unworkable useless device as long as
only you can and wish.
That's not my problem any more.
Or first, compensate the price of the things stolen from my car.
Shaver "Braun"- 120$.
Chameleon sunglasses "Cadillac "- 400$.
Sleeping folding mattress- 44$.
Charger from "Dyson" vacuum cleaner-20$.
New running shoes "Nike"- 80$.
3 t- shirts "Nike"- 50$.
Short pants- 20$.
Sporting bag with branch of staff for gym-30$+60$
Branch of car tools~300$.