This is really getting annoying and on my nerves i am going through this every month and T-Mobile is charging me for a phone i do not have in my position any more . I sent my S7 into T-mobile via their jump program with the tracking number they provided and got my S8. However each mnth i am being charged for the S7 i traded in and i would like this charge and EIP taken off my account ASAP or i will take my business elsewhere. Each time i call some account rep says they found the found and will take it off my account and now i keep getting charge after that. This is totally frustrating and unprofessional. Either give me back the phone i shipped  or take the charge off my account.

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