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I have referred several people and either they forget to mention me to the salesperson or dont tell me until it's too late. Once they have signed up though, it's too late.
Good morning, magenta2091359.
I want to start of by recognizing how long you have been with us. 15 years is a lot and not many people stick with a wireless company that long these days, so thank you! To address your issue, sadly, snn_555 is correct. You have to initiate the referral at least 24 hours prior to them switching over. You can take a look at our referral program here. I'm sorry that you weren't given the proper information soon enough.
Please let me know if you have any other questions.