I'm sorry it has taken so long for us to get back to you especially considering the circumstances. Are you still in Mexico and unable to make calls? If so, I'll need a bit more information to figure out what's going on.
- What type of phone are you using?
- What type of plan do you have and is it prepaid or postpaid?
- What city in Mexico are you visiting?
- Has your phone ever worked in Mexico?
Thank you in advance for getting back to me.
Hi yes I'm still in Mexico and yes my phone was working the whole time I'm using an iPhone 7 Plus and I have a prepaid plan
Sent from my iPhone
Hi! I'm just checking in to see if you were able to give my suggestion a shot. Please let us know if you still need help and if the manual network selection got your your service back.
Hey there! We just wanted to reach out to you again and see if that manual network selection had worked out for you! Please let us know how you're doing.