No Visual Voicemail - iphone 7+

cfarley27

    Hello,


    I recently switched to Tmobile and lost my visual voice mail.  Whenever I get a voicemail, it sends the transcription as a text message and does not appear in my VVM tab in the phone application.

     

    Additionally, whenever i do click the VVM tab in my phone app, it dials into the voice mail.

     

    I have done the following:

     

    1. Called Tmobile to add VVM

    2. Spoke to TMobile help and tried to troubleshoot there

    3. Reset Network Settings

    4. Reset VM PW

     

    Can anyone help me get VVM back on my iPhone?

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