Ouch, magenta1437630, this is the worst kind of read. It sounds like we dropped the ball here when we had the opportunity to make it right, even at the highest level of support. Based on your post, we can agree that this was more effort than you should have to put out to get a promise upheld.
I'm sorry that we lost your business, but we are grateful for the time that you took to let us know about this experience in our Community forum. We are a feedback-based organization at all levels, and appreciate the opportunity to improve. We'll absolutely pass it along.
I actually have the same problem I was promised 3 free lines and only recived two free. I dont know what to do i call in monthly to get the credit but im tired of it i just want what i was promised the 3 free lines.