Back a week before thanks giving TMobile offered 2 free lines of service for life. I opted in for this promo. 1 line got the promo applied the other did not. This was ok since I was told it can take up to 2 months for credits to apply. Next month same thing. I called in. Lady assured me it will be fixed next month. March same thing. I called in they assured me again it will be resolved. (all months i call they credit my account.) March they offer another line for free. I opt in. April 2 lines are free 3rd is charged. I call in. Told i cant have 3 lines for free and only 2. I say OK cancel 3rd free line and give me 2 but im tired of calling in. May 1 line free 1 line charged 1 line canceled. File a complain with FCC and looking for provider. Almost ready to switch. Some lady from presidents office whatever that is calls me and assures me that she will fix it. I wait till June and guess what? 1 line free 1 line charge. Switched services last Friday. Bye Bye
account# if anyone cares to read all the comments from the calls.
Had you guys not offered me anything for free which I didn't ask for I would still be a Tmobile customer. Offering stuff then not doing it does not work. All you do is upset your customers.
*edited by Marissa to remove personal information