SYNC UP Device disturbance notification comes way too late and repeats

mrmoe Jun 27, 2017 1:43 PM

Member Since: Jun 27, 2017

I have been getting the disturbance detected notification about 2 minutes after I am in my car and down the road. Which seems to defeat the purpose if the notification comes 2 minutes after the "disturbance" happens. Then last week I was on a 5hr road trip to Vegas and about 2 hours into the trip I get a disturbance detected from the app while I am driving...I have disconnected it and still same issue. Now I have my vehicle listed twice in the app.

So how do I calibrate it so that it accurately sends disturbance notifications?

How do I delete a vehicle from the Android app?

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Re: SYNC UP Device disturbance notification comes way too late and repeats

magenta1862282 Jun 30, 2017 4:46 PM (in response to mrmoe)

Member Since: Jun 15, 2017
Agreed. The device does not seem to be smart enough to detect when I am getting in the car to start a trip. Almost every time I get a disturbance alert upon getting in or out of car. There should be some type of grace period where if the car is started within 1-2 minutes of the device detecting motion that it does not send an alert. Or if allows 1-2 minutes after turning car off to allow people time to get out of car, shut doors and walk away.
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Re: SYNC UP Device disturbance notification comes way too late and repeats

tmo_chris Jul 4, 2017 8:36 AM (in response to mrmoe)

Member Since: Nov 19, 2011
Hey folks! I too have a SyncUp device and am experiencing the same issue. This is actually a known issue with the Mojio servers that is being worked on as we speak. We greatly appreciate everyone's patience in all of this.
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