Wow, I'm sorry this has been such a headache for you. It's always our goal for the promotions to run as smooth as possible. In your case, you're missing out on $560 which is a lot. I really want to help get you answers and hopefully get this situation cleared up. Can you share with me the date that you purchased your iPhone 7? I want to be sure I'm referencing the correct promo as there are a handful of iPhone promos that were run last year.
Thanks for taking time to read my post and respond to me.
I've been spent hours on multiple phone calls with customer services last month trying to solve the issue.
Last time I had the phone call, the representative was supposed to send me an email to let me provide more information to this case. She wanted me to send in the IMEI number of the iPhone 6 I traded in. But I never received anything from her about how I can send in that information.
I am wondering what's the next step to me and if you have any access to the records of my conversation with Customer service representatives.
Please let us know if you've had the chance to take a look at the reply above. Keep us posted on this so we can help. Thanks!
I'm have a similar issue.
we payed off our iPhone 6 $100 to turn it in to get the free iPhone 7 on sep 9 2016. The first day of promotion.
did not have to change to new plan because people from sep 9 to sep 14 do not have too. was told I phone 7 would be free 5 times. Did not want to turn perfectly good iphone 6 in to purchase new phone. 8 months later I noticed I have been paying for the iPhone 7. $28 a month Hidden under my sons phone on bill. Been working with customer service and store manager to no avail. So my iPhone 6 was stolen by T-Mobile because they won't return it, and I'm paying for an iPhone 7 I did not want to pay for.
I'm sorry that you're running into a similar issue. I want to help get to the bottom of this for you and hopefully be able to point you in the right direction. What type of plan were you on as of September 9th?