T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

magenta1988374 Jun 23, 2017 11:35 AM

Member Since: Jun 23, 2017

I have been a loyal customer of T mobile since last 12 years and never had such a bad experience like this before. Last year during the Thanks giving weedend Tmobile had Samsung S6 trade in offer with samsung S7, where in you can trade in a paid off Samsung S6 with the Samsung S7 , so I have paid all the balance due on Samsung S6 and traded it with S7 , after doing that customer rep told that they will send us the return shipping label for Samsumg S6 with the new samsung S7 phone and I was also asked to pay the monthly installments for samsung S7 until they receive the samsung s6 back (which they said will refund me once they receive the S6 phone back).

After I shipped the Samsung S6, I have called them multiple times ( December, January, February, March, April) and everytime time the representative told me that I will get the refund in a month and sometime the representative even told a week but didnt receive it till now. Later when I called them this month( june) after 2 escallation i heard a total different story which no previous representatives told us, that is the plan I was in was not applicable for the thanksgiving deal which no other rep's that I have talked to mentioned it till now.

I have questioned them below and they have no answers except " We are Sorry its not your fault but we cant do any thing"

1) If My plan was not applicable why did you let me trade in and why did the rep didnt tell me that?

2) Why did you send me the shipping label for returning the paid off Samsung S6 phone?

3) Why did the previous reps didn't mention this until today?

4) How can I get the Samsung S6 back if my plan is not applicable for that deal? for this they have bluntly said we cant return it.

I am feeling help less now they are not returning my paid samsung S6 phone and forcing me to upgrade my plan to avail this offer, which will cost me 90$ more than what i pay now. Can someone please guide me how i can get this problem addressed.

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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

barcodeable Jun 23, 2017 1:06 PM (in response to magenta1988374)

Member Since: Sep 18, 2016
It seems like you have only a few options available to you .

#1. Chalk the S6 you paid off and sent to T-Mobile for that Trade-In offer as a total loss .

#2. Contact The T-Force Team on Twitter and explain everything to them and see what options they offer.
        (The T-Mobile Reps on this forum are incapable of looking at your account information).

#3. Upgrade Your phone plan and pay the $90 monthly increase as T-Mobile suggested so you will be eligible for the trade in offer.

#4 Write a complaint letter (not an email) and mail it to T-Mobile's Corporate Office.

If I were in your shoes, I would avoid Option #3 because you do not benefit for changing your plan.
I would't call customer service representatives again, Based on what you wrote you are only going in circles.
I recommend doing Option#2 then if you get less than adequate results, then try option #4 and then if your problem doesn't get solved I would just move to option #1.

         .                                               BEWARE OF OPTION #3

You stated if you change your plan to the eligible plan to get this trade-in offer you will be paying $90 more per month!!!!!
WOW !!!!!!!!! That's $1,080 per year, $3,240 in 3 years.... Why would anyone (in their right mind) seriously consider paying $3,240 every 3 years just to get a $800 phone?????

Please respond back to let the forum know how things are going. There may be thousands of others who have the same problem as you, and if you are able to fix your issue, maybe others can do the same and follow your lead.

Being a 12 Year customer of T-Mobile shows TREMENDOUS LOYALTY....
I have been a loyal customer going on 10 Years....
I hope T-Mobile takes good care of you .
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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

magenta1988374 Jun 23, 2017 9:12 PM (in response to magenta1988374)

Member Since: Jun 23, 2017
Thanks for the reply barcodeable, I have followed the 2nd option of contacting the T force and also filed a complain on BBB.org and waiting to see how they would respond. As you said about the #3 of upgrading the plan , I also did the same calculation and didn't upgrade the plan.
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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

barcodeable Jun 23, 2017 9:31 PM (in response to magenta1988374)

Member Since: Sep 18, 2016
I have contacted the BBB before regarding another matter with an office supply store... after the BBB notified the business (the company) later contacted me via email with a settlement offer due to the ordeal they put me through. They gave me a $350 dollar gift card to their store. I was very angry with how i was treated by the store, but $350 store credit made up for all my troubles .

I hope T-mobile give you what you deserve .
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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

tmo_chris Jun 28, 2017 8:26 AM (in response to magenta1988374)

Member Since: Nov 19, 2011
magenta1988374 - I am very sorry to hear that you have had to go through so much just trying to get the promotion you told you were going to be able to get. I wanted to check in here to see how things with T-Force went? Please let us know.
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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

tmo_marissa Jul 2, 2017 8:26 AM (in response to magenta1988374)

Member Since: Sep 7, 2016
Hey, magenta1988374. We just wanted to touch base here and see if you'd had the opportunity to reach out to our T-Force team. Were you able to make any headway on this?

- Marissa
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- Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.
  
  magenta1988374 Jul 6, 2017 12:15 PM (in response to tmo_marissa)
  
  Member Since: Jun 23, 2017
  
  I did talk to Tforce but they were not able to repay all my losses, so filed a complaint on BBB.
  
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  - Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.
    
    tmo_chris Jul 7, 2017 7:11 AM (in response to magenta1988374)
    
    Member Since: Nov 19, 2011
    
    Oh okay, it sounds like you may be getting in contact with our executive relations team. Please let us know how things go.
    
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  - Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.
    
    tmo_marissa Jul 11, 2017 8:37 AM (in response to magenta1988374)
    
    Member Since: Sep 7, 2016
    
    Hi, magenta1988374. We just wanted to check in here and see if you had any updates on this situation. We hope everything's going well!
    
    - Marissa
    
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Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.

tmo_chris Jul 6, 2017 7:39 AM (in response to magenta1988374)

Member Since: Nov 19, 2011
Just checking in here again to see how things are going. Please let us know if we can be of any additional assistance.
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- Re: T Mobile ripped me off with Thanks giving samsung S7 trade it offer.
  
  magenta1988374 Jul 6, 2017 12:12 PM (in response to tmo_chris)
  
  Member Since: Jun 23, 2017
  
  No I am still on the same boat, I have got an email from the "A Divison of the Office of the President - Tmobile" to schedule a call discuss on this issue and that is where I stand as of now.
  
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