Hey, beemoe429, thanks for posting. I am so sorry to read about this -- I know there was an intermittent call failure issue after the initial Nougat upgrade for Note 5s and S6Es, but a subsequent software update that we started pushing about a month ago should have resolved that issue for both devices. It's no good to read that you completed Master Resets only to wind up with a problem even worse than before! Did you do these resets on both of your devices? If the issues occurred afterward, did we discuss the option of replacement via warranty or a warranty extension?
Also, just to make sure we're doing due diligence, do you mind letting us know your general location? We can take a look at current coverage there to make sure that this isn't just a terrible timing coincidence!
Oh beemoe429 , this is always a sad story when this happens, but we do wanna make sure this gets resolved. Have you taken a look at and followed Marissa's suggestion? Please come back and let us know the results. Thank you!
Just checking in to see if you've had the chance to test the suggestions above. Please give us a holler back and let us know. Thanks!