Truly Unlimited to any number in the US, Canada & Mexico?

sdfitnesstrainer

    I am supposed to have a "truly" unlimited phone plan... unlimited EVERYTHING to any number in the US, Mexico & Canada....... BUT today when trying to call a number, that I have called hundreds of times before, the system said "You are calling a number outside of the network, if you continue you will be charged XX".

    Um, the number is in the United States and is not a porn, dating, or 900 type number. WHY isn't the number in the network???

     

    Do I really have a truly unlimited plan or is it false advertisement? Being I've called the same number 100's of times with no problems,T-Mobile made changes to my agreement / plan, thus T-Mobile voided the agreement and I owe you nothing correct?

      All replies

      • miket

        Is this is a number  that involves conference calls? 

        1 of 1 people found this helpful
        • barcodeable

          The number you are calling is in the United States

           

          Without providing the full number....

           

          Can you atleast explain what type of number it is.

          Can you provide the area-code of the phone number perhaps (let us know what State it is).

          Can you please also let us know when you call this number how much does T-Mobile say it will cost.

           

          This information is very helpful for us Forum participants to help solve an issue .

           

          miket response is a great question and may be the answer to your question.

           

           

           

          T-Mobile Terms and Conditions

          CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT?

           

          Yes. Except as described below for Rate Plans with the price-lock guarantee, we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described here or no longer reside in a T-Mobile-owned network coverage area. Under certain limited circumstances, we may also block your device from working on our network. If the change to your Service or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service after the effectiveness of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice.

          1 of 1 people found this helpful
          • sdfitnesstrainer

            South Dakota.

             

            I've done a little research and found out the "why's" but the "whys" are not my problem. I entered an agreement with T-Mobile for truly unlimited everything to every number within the US, Mexico and Canada. If something happened on the back end etc..... that is T-Mobiles problem. They should not offer truly unlimited if something arises that causes them to not to be truly unlimited.

             

            There are 3 other major carriers within my office and not a single one of their carriers is passing the fee's onto them.

              • tidbits

                sdfitnesstrainer wrote:

                 

                South Dakota.

                 

                I've done a little research and found out the "why's" but the "whys" are not my problem. I entered an agreement with T-Mobile for truly unlimited everything to every number within the US, Mexico and Canada. If something happened on the back end etc..... that is T-Mobiles problem. They should not offer truly unlimited if something arises that causes them to not to be truly unlimited.

                 

                There are 3 other major carriers within my office and not a single one of their carriers is passing the fee's onto them.

                FYI all 4 major carriers are starting to block or pass the fees on the conference calls that start handing off the charges to them. AT&T flat out told their customers it would cost them an average of 250M.  You can call some of these numbers on landline providers and they'll charge you up to 20 cents a minute to boot.  Just some food for thought.

                1 of 1 people found this helpful
              • barcodeable

                OUT OF PLAN PHONE NUMBERS

                Out-of-plan phone numbers

                • tmo_marissa

                  Hey, sdfitnesstrainer, thanks for posting. I know a lot of our super users here provided some input, and barcodeable posted the link, but I think a lot of folks had similar concerns when we made the change to the way we handle these fees last fall so I want to make sure we address your concern about the plan itself. Please let me assure you that this isn't a change to our existing plans -- our unlimited Talk and Text plans are intended for direct communication between two people, so these numbers have always been "Out-of-plan". Basically, these calls cost more to connect than other calls, and the $.01/minute charge for this limited number of services helps us recover some of those costs. Some of these services might have a toll-free option that they can offer instead, so it's not a bad idea to check with them!

                   

                  - Marissa