To make this short I've been enrolled and used the jump program since it 2013,and it was easy enough. I split my line from the initial account holder 4 months ago and was assured I had my previous jump plan that would allow upgrades, my bill even states that I have that program and I took a screen shot to prove that fact. Now when I called customer care to upgrade from my 100% paid off phone the man told me that I only have insurance, I explained my bill and description of service said otherwise and I was told when I moved to my own plan that it included the upgrade feature. I've checked that I didn't have the jump on demand, and I've looked in all possible areas that would prove otherwise, but I'm immensely frustrated by either this error or misinformation that was given to me. Then man I spoke to wouldn't give me any information. Is there any thing that would help me see what's missing on either end, why my bill would state in the description that I have upgrades but not be able to? I have met all the criteria for the upgrade but I can't do anything aside from pay a massive deposit and not use my jump. Any suggestions or incite?