I prepaid for a month of service only to find that my entire neighborhood was a dead zone. When I went back into the store, they threw their hands in the air and said "nothing could be done." The telephone support group then said that only the in store representatives could process a refund. A circular argument. When did this type of "gotcha" business tactic become accepted by T Mobile? For a company that refers to itself as the "uncannier," this is a very disappointing and hypocritical move. Having used T Mobile on and off for many years, I can say that they had better make this one right or I will not be returning or spreading any good words.