Samsung SM-T805 S

pamut

    Hello all

    I ordered this phone/tablet online from china.

    I place the SIM card which is a phone line T-mobile One account, and nothing.It doesn't register into the network at all.

    I assume it's APN setting issue.

    i tried "fast.t-mopbile.com" it doesn't work

     

    Anybody can help me?

     

    tnx

     

    John

      All replies

      • tmo_mike_c

        Re: Samsung SM-T805 S

        Hi there pamut and thanks for posting.

         

        Is this device unlocked and allow you to use it on another carrier? Does your SIM work in a T-Mobile branded phone? You can use our Network & APN: Samsung Galaxy Tab S  as a guide to make sure the settings are correct. Keep in mind, it can be kinda tricky when you're using a Non-T-Mobile device. Please take a look at our Bring your own device setup guide page for more info about this.

        • tmo_amanda

          Re: Samsung SM-T805 S

          Hey, John!

           

          Did the steps that Mike provided above work for you? If you're still having issues, have you tried your SIM in a T-Mobile device?

          • tmo_marissa

            Re: Samsung SM-T805 S

            Welcome, pamut! We just wanted to see if you were able to get your tablet working! Please let us know if you still need help!

             

            - Marissa

              • magenta2017058

                Re: Samsung SM-T805 S

                Hello Melissa

                No the tablet still does not work in the USA, but works in other country like Canada. So basically when it is roaming it logs in, registers the roaming service provider no problem. I can use it both ways (cellular phone call and internet) no issues.

                How ever when I cross the border back in USA it does not work. I took it to T-mobile store, they played an hour with it with t-mobile tech support on the phone but could not figure it out.

                 

                Yes I tried to place the t-mobile SIM card into an other phone (I-phone 4S) and everything worked perfectly in both country

                 

                I could add a little info. If I place any other carrier's SIM into the SM-T805S unit the preferred network list includes (t-mobile Network ID:310260 on 2g/3g) how ever when I place the t-mobile SIM in it, this one is missing.

                DO you know how to add to it? I tried the simple way, like re-writing an other one or entering a new one, but the SIM card restricts it.

                 

                Thank you

                  • tmo_amanda

                    Re: Samsung SM-T805 S

                    Happy Saturday, pamut!

                     

                    Thanks for getting back to us. It sounds like it comes down to the device being the issue as you have tested the SIM in a different device and it works as expected. I checked out the specifications for this device and it should be compatible with our 2G network. That being said, what city and state are you trying to use the device in whenever you crossover from Canada? Also, have you tried completing a master reset on the device and then setting the device up using the steps that Mike recommended above?

                • tmo_mike_c

                  Re: Samsung SM-T805 S

                  Hey there!

                   

                  Just stopping by to see if this is still an issue. Please come back and keep us updated on this. Thank you!

                  • pamut

                    Re: Samsung SM-T805 S

                    Hi Mike

                    Thank you for trying to solve this issue, how ever it is still not working as it supposed to.

                    I did try all the steps you described in your reply but no luck. I even took it to a T-mobile store and have the worker call tech support.

                    They played over an hour with it, but could not solve it.

                     

                    Info: I have an older HUB, it is "Ericsson W35" I placed the SIM in it, this unit has an auto APN button, and woala everything works on it. Cell 2G, internet 3G, and 3G+. This one does not have 4G or LTE yet since it is an older model.

                    When I go into details it shoes registered to home network T-mobile 310260 2G/3G. The APN is: internet2.voicestream.com (these came up automatically, without my input)

                     

                    Since this is a 2 line account, I placed the other T-mobile SIM card into the SM-805S tab and looked for the same Network ID, but it is not in the list. I tried to add to it, but the SIM does not let me.

                    Than I entered the same APN, but it does not work.

                    Samsung tech support claims it, the unit is completable with T-mobile US.

                     

                    I do not know what else to do !!!

                     

                    Thank you

                     

                    Tibor Toth

                    • pamut

                      Re: Samsung SM-T805 S

                      Mike

                      Do you know, who can add this network ID to the SIM card? Can the T-mobile store do it?

                      Tnx

                       

                      Tibor

                        • tmo_mike_c

                          Re: Samsung SM-T805 S

                          Wow, you've done quite a bit to get this to work. You won't have to worry about trying to add a network ID to the SIM card. The way it works is you'd need to enter our settings into the device. Sounds like you've done that already. The tough part is even if they're entered correctly, we just can't guarantee it'll work. The only other option I can think of is to completely reset it, reenter the settings, then see if it works.

                          • tmo_mike_c

                            Re: Samsung SM-T805 S

                            Hey!

                             

                            Have you given the factory reset a shot? Please keep us posted on this. We'd like to make sure we've tried everything we can to help. Thanks.

                              • magenta2017058

                                Re: Samsung SM-T805 S

                                Hello Mike

                                I am out of the country right now, but I will be back on monday and I will do a complete reset.

                                Talk to you next week.

                                Thanks

                                 

                                Tibor

                                  • tmo_chris

                                    Re: Samsung SM-T805 S

                                    Hey there How did things go?

                                      • magenta2017058

                                        Re: Samsung SM-T805 S

                                        Hello Mike

                                         

                                        I did reset to factory original settings and everything is the same. It is just not working with T-MOBILE.

                                        I finally gave up. I purchased an I pad 5th addition, and it works .

                                         

                                        Sorry but I think this was the last Samsung product I spent money on.

                                         

                                        I thank you for trying to help, you have a good day.

                                         

                                        Tibby

                                          • tmo_chris

                                            Re: Samsung SM-T805 S

                                            I am truly sorry things didn't work out with your Samsung tablet   It's tough sometimes with these 3rd party devices as we never got the chance to test them for compatibility with our network.

                                              • magenta2017058

                                                Re: Samsung SM-T805 S

                                                Hi Chris

                                                I thank you for your reply, how ever after so much trying, different solutions, I came to the conclusion, that the device did not have an issue connecting to other carrier's network.

                                                 

                                                 

                                                I truly believe that, it is the original programming of the SIM card, supplied by T-mobile USA  is the problem. (protection of there interest) ( what ever it is)

                                                 

                                                I am disappointed that even T-mobile and or Samsung (I tried both for hours) tech support can not solve such issue. This model is widely available for the past 3 years, or more and this subject is still not solved.

                                                 

                                                I learned my lesson anyway

                                                You have a good day

                                                 

                                                Tibby