I complied with the T-Mobile iPhone 7 trade in offered back in September 2016. T-Mobile acknowledged that it received my UPS package via the tracking number from the prepaid label it provided me to return my iPhone 6 plus on 9/28/2016. I have subsequently had to call every month since to deal with the incorrect charges being applied to my bill since T-Mobile cannot locate my phone at its warehouse. What kind of sloppy, disorganized process did they use to handle this???
After dealing with 20+ representatives and no less than 10+ supervisors and many many handset research tickets, TODAY (June 19, 2017), T-mobile advises me that my phone is being used by another phone number (a T-Mobile line) and that there's nothing they can do about it. I was also advised that I owe the remaining balance on the iPhone 7 as a result of MY failure to comply with T-Mobile's trade in terms-- this is truly UNBELIEVABLE.
I am in disbelief over the truly terrible customer service that T-Mobile provides. It is unprofessional and unacceptable. I am looking into my legal remedies regarding this incident, both civilly and criminally.