magenta1910446

    Tried to charge my phone. Phone shows Samsung logo and then goes to TMobile 4GLTE page and cannot move from that page. Battery also heating up. Out of blue, anybody experience this? Thanks.

      All replies

      • tmo_mike_c

        Re: Samsung S5

        Yikes, that's no fun magenta1910446. I'd like your phone to do a lot more than just show you the logo screen. How long did you let it charge? You could also try starting the phone in Safe mode to see if it gets past the logo. Please give us a holler back and let us know how if it's working. Thank you!

        • tmo_marissa

          Re: Samsung S5

          Hey there! We just wanted to check in here and see if you were able to get your phone past the boot screen... how is everything going? Were you able to start in safe mode?

           

          - Marissa

          • tmo_amanda

            Re: Samsung S5

            Happy Friday, magenta1910446!

             

            I just wanted to swing by one last time to see if you've had a chance to look over Mike's reply above. Please try to boot your phone in Safe Mode following the steps that Mike recommended. Once you've done so, let us know if your phone is getting past the 4G LTE screen when booting up.