Regulatory Programs & Telco Recovery Fee Changes Effective June 10

magenta1648652 Jun 14, 2017 8:08 AM

Member Since: May 31, 2017

We received notice that Regulatory Programs & Telco Recovery Fee Changes will be Effective June 10th. Our billing period runs from the 10th to the 11th of every month. It is stated in T-Mobile documents that there will be an update to the Regulatory Programs & Telco Recovery Fee BEGINNING June 10, not BEFORE June 10th.

Our latest bill reflects the entire increase from $2.71 to $3.18, on Voice lines, and Mobile Internet lines from $0.98 to $1.16 when indeed it is not suppose to take effect until the June 10th. Our entire bill, all 1200 plus lines has the New fees of $3.18 and $1.16 which it should not. Our bill ran from beginning May 11th to ending June 10th. The new fees should not take effect until June 10th, so our bill should only be effected for 1 day of the new fees not the entire month. No where does it say these fees will be retro active!

Am I wrong?

All replies

Re: Regulatory Programs & Telco Recovery Fee Changes Effective June 10

tmo_mike_c Jun 18, 2017 5:36 PM (in response to magenta1648652)

Member Since: Jun 25, 2012
I hear where you're coming from magenta1648652 and from what I've read, if your billing cycle does run from May 11 to June 10, the changes should take effect after your recent bill, not before. You may wanna run this by our Care team to have them look at this further. I'd just like someone to double check your account and make sure we sort this out for you.
Like Show 0 Likes(0)

Actions
- Re: Regulatory Programs & Telco Recovery Fee Changes Effective June 10
  
  magenta1648652 Jun 23, 2017 5:44 AM (in response to tmo_mike_c)
  
  Member Since: May 31, 2017
  
  Sent it to BCOL and they are applying a Bill Credit for the entire month...
  
  Like Show 0 Likes(0)
  
  Actions

Go to original post Log in to reply

Manage your T-Mobile account

Use the T-Mobile App or your My T-Mobile account