Why can't I seem to make an online payment to my "Pre-Paid Plan"?

All replies

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  Re: Why can't I seem to make an online payment to my "Pre-Paid Plan"?

  tmo_chris Jun 13, 2017 2:59 PM (in response to royalpayne)

  • Member Since: Nov 19, 2011

  Oh wow! That definitely sounds like a web issue! Have you tried making the payment through the T-Mobile app? If so, are you seeing the same weirdness?
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  Re: Why can't I seem to make an online payment to my "Pre-Paid Plan"?

  royalpayne Jun 13, 2017 6:18 PM (in response to royalpayne)

  • Member Since: Mar 16, 2017

  Hi Chris,

   

  I don't do payments through apps on my phone so I'm not sure.

  I don't have trouble making other payments and I've not had this

  problem on T-Moblie in 20+ years so I'm very confused.

  ~ Teri ~

  ?? ??
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    Re: Why can't I seem to make an online payment to my "Pre-Paid Plan"?

    tmo_chris Jun 14, 2017 8:28 AM (in response to royalpayne)

    • Member Since: Nov 19, 2011

    Thanks for clarifying. Would you be willing to try and use the T-Mobile App to make the payment? You can search for "T-Mobile" in your phones app market. If you are able to make the payment in the app. Then we can safely say that this is an issue with the web only which we can have our web team look at for you
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    Re: Why can't I seem to make an online payment to my "Pre-Paid Plan"?

    tmo_mike_c Jun 18, 2017 5:40 PM (in response to royalpayne)

    • Member Since: Jun 25, 2012

    Hi there!

     

    Just stopping by to see if you have taken Chris's suggestion and given that a shot. Please come back and keep us posted on how things went. Thanks!
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    Re: Why can't I seem to make an online payment to my "Pre-Paid Plan"?

    tmo_mike_c Jun 22, 2017 9:07 AM (in response to royalpayne)

    • Member Since: Jun 25, 2012

    Hey!

     

    I'm just checking in again to see if you've gotten this resolved or if you've tried the suggestion above. If you have, please let us know the results. Thank you!