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Mexico Roaming

gus2532

    If you're roaming in Mexico and have used more than 32GB of data, can speeds still be reduced at a slower rate when towers are congested or does this only apply on the T-Mobile Network?

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      • tmo_chris

        Re: Mexico Roaming

        This is a great question! If you are on a plan that benefits from our "Mobile without borders" service, you will be able to get full LTE speeds (where available) in Mexico. If there is congestion in the area you are connection from and you have used a significant amount of data, you will see your speeds slow down while in that specific area or until your billing cycle resets.

        • gus2532

          Re: Mexico Roaming

          I had problems with Telcel as well, every time I made a call to someone, it would appear as Unknown or No Caller ID on the phone of the person I'm contacting. This was resolved when I manually switched my network to Movistar, but they have problems with coverage in some areas, and Telcel doesn't as much. Another option was AT&T (formerly Nextel) and i could make calls on that too, but only get coverage in Major cities, which is ok for most of the time. Is there something I can do to solve my Telcel issue?

            • tmo_chris

              Re: Mexico Roaming

              I am not seeing any specific limitations with caller ID in our roaming agreement with Telcel I would recommend that you Contact Us when you have a moment so that our techs can open up a trouble ticket for this issue.

                • bobbyanddulce

                  Re: Mexico Roaming

                  Hi I have had T-Mobile’s US Canada Mexico plan for awhile. I travel back and forth to Tijuana all the time. I used to connect to Telcel Lte with no problem. All of sudden I’m connecting to Movistar 3G only. I tried shutting off automatic connection to search for other carriers but nothing pops up. How can I connect again to Telcel LTE?

                   

                  Thank you

                   

                  Bobby

              • bobbyanddulce

                Re: Mexico Roaming

                Hi I have had T-Mobile’s US Canada Mexico plan for awhile. I travel back and forth to Tijuana all the time. I used to connect to Telcel Lte with no problem. All of sudden I’m connecting to Movistar 3G only. I tried shutting off automatic connection to search for other carriers but nothing pops up. How can I connect again to Telcel LTE?

                 

                Thank you

                 

                Bobby

                  • tmo_chris

                    Re: Mexico Roaming

                    You should still be able to connect to Telcel in Tijuana. When was the last time you were able to get on Telcel? Also, when traveling around in Tijuana, are you able to see Telcel in other locations?

                      • bobbyanddulce

                        Re: Mexico Roaming

                        Thank you for getting back to me. I moved away for six months back in July. I was getting Telcel then. I came back for a visit in October and it was Movistar. Ever since I got back on January 6th 2018 it’s been Movistar. My phone connected once to Telcel but that was for a couple of minutes. Before when I was getting Telcel it was as soon as I crossed the border and I got it no matter where I was in Tijuana.

                    • magenta1466047

                      Re: Mexico Roaming

                      I have been to Mexico City twice in the last year. The first time my phone switched automatically to tell Telcel without any difficulty. The second time, a few months ago, it was very difficult. I had to call customer service several times, and she was unable to accomplish the transition. I finally went to a telcel office, and they did it for me. I would like to have some simple instructions of what I can do to be sure I connect to telcel. can you give me a brief step by step procedure?