Anyone else having trouble at N. Beach store in Keller, TX. with them promising promotions and the salespeople not entering it.
This happened to me. I was promised a promotion for 20%off for life. Yeah, I thought it was too good to be true, but I found the actual promotion. But, the salesperson didn't enter in the code. I'm guessing he promised this to multiple people to get them in the deal, and now 2 months later all of us are wondering why the promotion hasn't taken place. The store manager is always in a meeting, gone, can't call back, and the staff member I've been dealing with is rude, and keeps sending me off with phone numbers for help that end up calling other stores. He's quick with his lies. I have a feeling they've been lying to a lot of people. The salesperson wrote the promotion promise in writing, which says to me we entered into a contract. But, since this salesperson no longer works there, I'm being told there's nothing they can do. Not their problem, "we can't control what our staff does or doesn't do." Unbelievable. I'm seeking counsel from my lawyer next week since I have this in writing. The store I purchased it from can't help, so I'm struggling where to turn.