No data in lower manhattan highrise

interhmai

    Working in NYC lower manhattan on 26th floor. Typically had limited 4g/LTE data connections but recently its gone down to 2g or is non-existent.

     

    Basically I get like 5bars and can make voice calls, its just any data seems to be completely non-existant.

     

    Using an iPhone 5s, not data throttled or anything, tried to do a Reset Network Settings and it didn't help. Someone next to me at work also has T-Mobile but an android device and has the same issue.

     

    Called into tech support but wasn't entirely sure what the problem was or how to fix this going forward. Can anyone help?

      All replies

      • tmo_amanda

        Re: No data in lower manhattan highrise

        Hey there!

         

        We definitely need to get your data back. I checked out the general lower Manhattan area and see modernization in progress. The good news is that most of the upgrades to the towers will be completed by June 30th. In the meantime, the only recommendation I have to get your data back is to use WiFi.