Will a Prepaid plan work in Europe?

a_rod

    I know there are plans that require contracts that will work internationally but I was wondering if the T-Mobile ONE prepaid plan would work in Europe (specifically Ireland). If so would I still get unlimited data and text or is that only for customers who are under contract?

      All replies

      • artart

        Re: Will a Prepaid plan work in Europe?

        Hi a_rod

        I don't know very much about prepaid plans and wanted to help you get an answer as fast as possible. I  contacted T-Force and *AliciaBanks provided the following response.

         

        We appreciate you taking part in our Support Community!   With the T-Mobile ONE Prepaid plan, you will be able to use talk, and text while abroad, but data roaming is not allowed. *AliciaBanks

         

        Art

        • miket

          Re: Will a Prepaid plan work in Europe?

          T-M hasn't had "contracts" in several years under any plans.  You can cancel your service at any time w.o. penalty.  If you had to finance any eqipment, you have to pay off any balances.

          Of course you can use wifi for data.

            • artart

              Re: Will a Prepaid plan work in Europe?

              miket wrote:

               

              T-M hasn't had "contracts" in several years under any plans.

              miket  Good Catch !

               

              Art

              • a_rod

                Re: Will a Prepaid plan work in Europe?

                I'm currently under contract at AT&T however their overseas plans are horrible. So since there are no contracts it would be possible to use my unlocked iPhone and get the T-M ONE plan for two months while i'm overseas and cancel when I come back?

                  • miket

                    Re: Will a Prepaid plan work in Europe?

                    I forget the exact details, but there is a limit to the amount of time you can use your phone overseas.

                    1.  I believe half your usage will have to be in the US over a period of time.

                      2.  I think there may be, and one stretch, that you can use your phone overseas. It might be 30 days or 60 days.

                    Obviously TM does this to stop this feature from being abused.

                     

                      If you primarily need data - getting an Irish prepaid would be the way to go.

                     

                        While not simply transfer your service provider to T-Mobile?  

                      • a_rod

                        Re: Will a Prepaid plan work in Europe?

                        Thank You! That helps a lot looks like I'll have to buy a sim while in Ireland. But I just got an iPhone 7 on AT&T and I don't want to spend the money to buy the phone and leave AT&T but for sure going to change providers when I finish paying my phone off!

                          • artart

                            Re: Will a Prepaid plan work in Europe?

                            Hi a_rod

                            If there are any restrictions or limitations such as miket alluded to, you can find out for sure for yourself by asking T-Force. If you want, I'll ask for you, but I can't do it before tonight. Of course if you do go with your plan of action, the hard part will come when you try to cancel. T-Mo retention specialists might make you an awesome offer that you can't refuse. 

                             

                            Art

                              • a_rod

                                Re: Will a Prepaid plan work in Europe?

                                I would very much appreciate if you could ask T-Force thanks for the help!

                                  • tmo_marissa

                                    Re: Will a Prepaid plan work in Europe?

                                    Hey, a_rod! I know you've got answers to most of your questions here from our fantastic Community already. After reading the your second to last comment, I couldn't resist dropping this link -- Carrier Freedom. If you ever reconsider switching, we'd be stoked to have you!

                                    Either way, though, we wish you safe travels and awesome adventures! Thanks for stopping by.

                                     

                                    - Marissa

                                    • artart

                                      Re: Will a Prepaid plan work in Europe?

                                      Hey a_rod

                                        Following provided by T-Force's Chelsea Bailey.

                                       

                                      This is a really great question as it's important to know the pros and cons before you fully make the switch so I'm here to get all the details for you. First off, our international coverage is amazing, so It definitely makes sense that someone would want to break up with their carrier to take advantage of our amazing rates and coverage overseas. You can definitely switch over to T-Mobile One plan with an unlocked phone to use overseas, however our coverage is not meant to use to live overseas (For extended period of times) so his service could be interrupted for extended stays overseas. You can find this information on the small print on the bottom of this page: https://www.t-mobile.com/travel-abroad-with-simple-global My question is why would this customer want to leave after they come back? There are SO many reasons to stick with our #Magenta family, including our Unlimited T-Mobile One plan, our blazing fast network, our top notch customer service and much much more! I recommend have said person check out this link to find out Why it's a great time to be a T-Mobile customer! https://www.t-mobile.com/customers/benefits They won't want to leave when they get a taste of the #Magenta life!       *ChelseaBailey

                                       

                                       

                                      I then asked specifically about which might be the better choice prepaid or the post paid One plan.

                                       

                                      As far as his original question goes, we do have T-Mobile One prepaid however the rates aren't the same as our T-Mobile One prepaid plan. You can find the T-Mobile One prepaid rates here: http://tmo-assets-1524598101.netdna-ssl.com/prepaid-phones/pdf/IntlCallingRates.pdf You can see more deets on the T-Mobile One prepaid plan here: https://support.t-mobile.com/docs/DOC-4826 Does this make more sense and does it answer your questions?

                                       

                                      I'll be reading that info a little later. You can go ahead and start reading without me.  

                                       

                                      Hope we're making progress,

                                       

                                      Art

                                        • artart

                                          Re: Will a Prepaid plan work in Europe?

                                          Hi   a_rod   a_rodHere is your answer.

                                          We also owe a thank you to  miket for the "heads up" about restrictions.

                                           

                                          I just got off the phone with my dedicated support team that always takes care of my own needs. However up until now I had not wanted to reach out to them to get answers for other T-Mobile customers who weren't "assigned" to them.  Dianne  reassured me that their job is to help all T-Mobile customers. That includes providing a helping hand for me to help others in this forum. What a company

                                           

                                          So here is the answer to your current question about signing up for the T-Mobile One plan..

                                           

                                          There is no way to guarantee any specific amount of time you may have phone service while roaming abroad. As  miket. said there are restrictions. They are not spelled out anywhere. Simply put the longer one stays abroad, the greater the possibility you could lose phone service whether on a prepaid or post paid plan. T-Mo doesn't have any control over their roaming partners decisions to terminate service for "extended stay" use.

                                          After discussing your options with Dianne, I have good news for you . You don't have any hard decisions to make.

                                           

                                          Here are your options as I see them. You don't really want to risk signing up for a post paid plan if you have no guarantee that your service will last for your entire stay.   A prepaid option is a possibility to use until you arrive and get settled in at your destination. You could then line up a local pay as you go service to switch to when your T-Mobile prepay service runs out or gets terminated by the local roaming partner because it deems your stay  an "extended" one. You could compare local pricing to the cost of the T-Mobile prepaid plan. If T-Mobile is cheaper, stay on T-mo till you get terminated. Just have a local SIM ready to pop into the iphone. You could just wait until you arrive and use a local prepaid service. Personally I would go prepaid with T-Mobile and figure out what to do when I get there.

                                           

                                          Hope I was able to help.

                                           

                                          As the phone reps say before saying good by.

                                           

                                          Do you have any other questions ?

                                           

                                          Art

                                        • artart

                                          Re: Will a Prepaid plan work in Europe?

                                          Hi a_rod

                                          I just posted a reply but the system flagged it for moderation because it contains a lot of links. All of those links are official T-Mobile sites but the system wants to make sure the links are safe and don't contain spam anyway.

                                           

                                          It is a know issue that has been sort of frustrating me for a while now. Anyway it can take up to 8 hrs or so to be released from moderation. I'll check back later

                                           

                                          Art