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You should use it as a normal phone number. Make sure the following:
- You have assigned that number to you to be used as DIGITS in the website: https://mydigits.t-mobile.com/consumer
- You have enabled that line your device in the DIGITS app
Or you may give some more details describing your scenario to further help you
Hey there! You are definitely not blocked as you were able to post this last message. That message looks like a cache issue and I have seen it before myself. Can you please try clearing your browser cache, cookies, and history then trying to post it again?
I had a very bad period with TMobile and Digits. No need to go through all the details now. Executive Customer Service finally reached me and straightened everything out. Kudos to them.
My Digits lines are all working properly now and back to the flawless performance I was getting during the beta period when everything worked perfectly.
As a note for anyone having trouble with their Digits line ringing, I personally have four lines of service with T-Mobile (in process of moving and the lines cover where I am and where I'm going). I am using my new phone line on my iPhone as my primary number and telling everyone to call me on that line. My former line (which is now a Digits virtual line) is a number I've had for 17 years and people still call it. It stopped ringing too. TMobile was trying to get me on that number and the number never rang. I resolved this myself by turning off all Digits lines. Signing out of Digits and re-signing back in and re-activating all lines. Like magic everything worked perfectly again.
If you are having trouble with Digits ringing, I recommend that approach.
1.) Turn off all lines in your Digits app.
2.) Sign out of Digits.
3.) Turn your phone completely off.
4.) Turn your phone back on.
5.) Sign back into Digits.
6.) Turn your virtual lines back on.
Good luck. And a special thanks to those who wanted to help (particularly debjitjdv) when I was about to throw in the towel on TMobile and Digits.