Honest question: How does a company that pretends to have great customer service and care about its customers have such a brutal policy when it comes to recording your phone calls to them?
In my personal case, I cancelled an auto billed prepaid line and signed up for a postpaid account. My prepaid phone number was ported over to this new postpaid number. The prepaid account no longer existed and no longer had a phone number. I called and cancelled the auto billing, but was billed the next month. I called again, and was told they could not refund me, but would definitely cancel the auto billing. This took hours and hours of frustrating calls. Yet, they again billed me the next month. I was forced to call my credit card and ban them from charging me in order to end the charges. In all, t mobile stole $94 from me.
The reason this happened is because while t mobile records every call you make to them, they refuse to reference their own recordings to right their wrongs. To solve this, I began requesting that I record the calls myself, as I would then be able to prove that I had cancelled my account.
T mobile's response any time you call them and request to record the call is to IMMEDIATELY hang up on you. Why???