Gosh, I'm sorry you're still dealing with slow data. No one is a fan of sluggish data especially when you were told it was going to be fixed last month. I have a few questions for you so I can better understand the issue along with some steps for you to complete.
How far from your home do you have to travel in order to see faster data speeds?
What is the zip code where you usually encounter slow data speeds?
Can you please run a speed test on your phone by going to www.speedtest.net then share the results on this post?
Thank you in advance!
Oh boy magenta1716838 !
We're definitely past mid May and even that's a while to wait for data to pick up speed. Are you still having trouble with this? If so, can you please reply back and let us know? Thanks!
Thanks for reply.
The old phone internet never worked anymore.
I changed to a new phone, then it worked.
Can I get refund for two months of internet speed lose and all the
I'm really glad the new phone is working for you. That's a bit strange that another device was the fix, but I've seen some instances like this where the phone is the culprit. As for a refund, we wouldn't be able to offer that here on support as we don't have account access. Our Care team does, but I still can't guarantee they'll be able to get a refund.