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Have you tried clearing the cache partition? It is always a good idea after any update.
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Thank you. I had done that already and it did not help.
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Unfortunately if it continues you know what is next full wipe and reset.
Now granted this update is so new it doesn't even show on the update page Software updates: Samsung Galaxy Note 4 So no guide as to what was updated nor much feedback yet. Since the 4 isn't going to N it is strange that this kind of update would cause issues since with major OS updates the usual suspect is a rogue app that doesn't play well with the new OS but of course could be the issue here just a bit more unusual for an update to existing OS. Is anything burning more battery than usual?
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Regrettably - yes, that was my next move. It is a PITA.
I am also getting uncommanded reboots.
No unusual apps in battery use.
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magenta1673845 wrote:
Regrettably - yes, that was my next move. It is a PITA.
Have you already tried powering down the handset and removing the battery for 30 seconds? On my S4, that simple remedy always worked and still does to solve oddball problems. Since the Note 4 has a removable battery, removing it for thirty seconds would definitely be my "Hail Mary pass" before I did a reset.
Art
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Yes. Did not help.
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Got frustrated to to the point I did full factory reset. The lags and freezes are still there. The problem is in the EQE2 firmware.
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After the reset did you try without restoring your apps and with the sd card out?
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I would like to add that my Note 4 is also having this issue as well. Tried all the steps listed in response to OP, as well as those here:
- Two factory resets with and without SD card present.
- Flash back to EQC1 firmware with a factory reset (Using ODIN v3.11), SD card removed.
Tonight, I'm going to try going back to a much older firmware, possibly DPE3 or later with a full erase / re-partition.
The issue/symptoms described by the original poster are very difficult to reproduce, and from my experience, the phone will lag or perform uncommanded reboots when:
- launching apps from notifications, specifically Hangouts, Gmail, Snapchat.
- Using apps like Imgur or Instagram where scrolling will produce a burst of net activity, when loading new content is when the phone will hang. Sometimes even opening one of these apps will cause a hang.
- I've had a few hangs (no reboots) simply from manipulating the notification bar.
It seems that if the phone becomes unresponsive for an extended period of time, a watchdog timer causes a reboot. This behavior is difficult to reproduce since The same series of actions are not guaranteed to produce a reboot / hang every time. This are the symptoms I was having on EQE2 and now EQC1.
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I tried flashing a previous good firmware using ODIN and then factory reset again and still had freezes and reboots. I ended up having to swap out the handset - which T-mobile did for $5.
Best I can figure is the update either buggered something on a very deep level or somehow caused hardware (that was on its last leg) to somehow fail.
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Just curious, as I may have to do the same: what build # did you get on the replacement handset?
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It was several build back and it did the updates incrementally one at a time. I am on EQE2 now, so far (since yesterday morning) no problems.
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After the phone working perfectly the update came and it was a nightmare!!
We bought another battery just in case it was the issue but same thing.
We returned phone and got a new one BUT same thing happened to new one after update.
We returned that one and got another one and after a couple of weeks SAME THING after update!!
For sure is not the battery, is not the SD Card, is not the apps installed We left the phone without all this.
After doing a quick search see many articles of people having same issues as me after this update.
What is going to happen?
Are they going to fix this?
What can you do about this mistake you pushed on us?
Tmobile? Pls help!